PAA uses a web based technical support system.
The PAA ticket based support service is available to all customers covered by Warranty or a Service Agreement.
The PAA technical support website Helpserve ensures you can reach a support engineer, wherever you are in the world. Once a ticket as been logged, a PAA engineer will be assigned to deal with your issue; whether it is calling out a Service Engineer or making a remote connection to your system. A ticket will not be closed until the issue has been resolved.
In addition, Helpserve provides access to the PAA automation knowledge base and full downloadable Overlord driver library.
